Thomas Sabo Australia Store Customer Service
- Shipping & Tracking
- Shipping destinations, period & cost
We ship items through DHL or EMS to most countries in the world. Most orders for in-stock items begin the order process as soon as your online purchase is completed. We offer free shipping on orders.Your in-stock item will be shipped within 24 hours. If the item you order is out of stock, we will notify you ASAP. Please allow 7-10 working days for delivery.
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by Customs, but the recipient will be fully responsible for the charges if there is any. All Parcels will be held for picking up if it not be signed for or delivered. If the held time was too long, they will be returned to us.
Please input the right and detailed shipping address when you place your order. No P.O.box please. All parcels must be signed. So the P.O.box address is unaccepted. If the parcel failed to be sent because of the incorrect address, we will take responsibility for it.
Please be advised NO next day delivery has been provided for now. And there is no alternative shipping method can been chosen from.
Shipping method
We send our product worldwide where EMS can reach. And normally the delivery time will last 5-10 days.
If any questions, feel free to send us mails - Privacy & Security
- charmsuksale.co.uk provides reliable purchase process. We have worked out special strategies to guarantee privacy and comfort of every customer.
• Private information we get from our customers will be kept completely confidential - it will no way be shared, sold, or modified.
• During the purchase process, you will have to specify your personal data such as your name, e-mail address and credit card. This information makes up an integral part of the ordering process and is necessary for the correct execution of your order.
• The personal data protection at our site is organized through SSL (Secure Socket Layer) advanced technology. It guarantees the most reliable credit card transactions and proper conditions for making a purchase on-line.
• If our site-visitors leave some statistics data, questions or comments, this information will not contain their personal details, unless they wish so.
• After you have ordered an item, you will get an e-mail from us with your order details. If you have any problem with the item you received, please send us back an e-mail explaining the reasons of your concern. Then we will be able to solve the problem.
• All the purchased items are shipped with the necessary security to guarantee the privacy of every customer.
If any questions arise, feel free to contact us to provides reliable purchase process. We have worked out special strategies to guarantee privacy and comfort of every customer.
After we get your returned parcel, we will notify you about your returned parcel. And then you will need to place another order for the item you wish to exchange for. Please be notified only damaged or faulty products can be returned for exchange. Email us firstly because returns without a return authorization from us will not be accepted and you can get the return address. All items can only be exchanged for replacement at the equal price.
Track your order
We sincerely suggest you add us into your mailing box to avoid the miss of mails. If you add us to your mailing list, you will get confirmation about your order; or it may lie in the spam box. Or even the mail will be rejected totally. In 2 working days, we will send you a confirmation email about the tracking No. and tracking link. Then you can track the status of your parcel on the tracking link provided. - Returns & Replacements
- All returns must be sent back within 7 days of receipt of the item. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Live chat or email to obtain a "Product Return" form that must be included with your package.
For replacement and refund
1.Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send us the pictures of the goods they received beforehand and also send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2.Non Quality Issues:
We don’t accept any returns or exchanges for non quality reasons.
3.Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
4.Wrong shipping address
We are not responsible if it is your fault to offer us the wrong shipping address and we do not accept any returns and exchanges thus caused.
Canceled orders (Before delivery)
If an order is canceled before delivery, there will be no costs incurred. Otherwise, you cannot cancel it for we cannot take it back either.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways. - Payment
- You can finish online payment with Visa/Master Card. Hope you have a Good Shopping Experience in our Thomas Sabo Australia Store
